The shipping policy below is for reference only. Please contact us directly if you have any questions or concerns.
Shipping Policy
Global Shipping Services
We provide fast and reliable shipping services worldwide through our global warehouse network. With dedicated warehouses in Hong Kong, United States, Germany, and Japan, we ensure optimal shipping experience for customers globally.
Shipping Zones & Rates
United States
Shipping from US Warehouse
Coverage: United States mainland
Free shipping on orders over $90. For orders under $90, a shipping fee of $30 will be applied
Europe
Shipping from Germany Warehouse
EU Countries: Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Poland, Czech Republic, Denmark, Sweden, Finland, Ireland, Portugal, Greece, Luxembourg, Slovenia, Slovakia, Latvia, Lithuania, Estonia, Cyprus, Malta, Croatia, Bulgaria, Romania
Free shipping for orders over 83€. For orders under 83€, a shipping fee of 5€ will be applied for EU countries, and 10€ for non-EU countries.
United Kingdom
Free shipping on orders over £70. For orders under £70, a delivery fee of £12 will be charged.
Japan
Shipping from Japan Warehouse
Mainland Japan:
Orders ¥4000+: Free shipping to Hokkaido/Okinawa
Orders ¥2100+: Free shipping to other areas
Orders under ¥4000: ¥4100 to Hokkaido/Okinawa
Orders ¥4100+: ¥2000 to other areas
Asia-Pacific Region
Shipping from Hong Kong Warehouse
Coverage:
North America：United States (50 states), Canada, Mexico
Oceania: New Zealand, Australia
Asia: South Korea, Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines, Brunei, Cambodia, Laos, Myanmar, East Timor
Middle East: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE, Yemen, Jordan, Lebanon, Syria, Iraq, Israel, Palestine, Turkey, Cyprus, Georgia, Armenia, Azerbaijan
Free shipping on orders over $90. For orders under $90, a shipping fee of $30 will be applied
Order Processing Time
Standard Processing: 1-3 business days
Holiday Periods: 3-5 business days
Promotional Periods: May extend to 5-7 business days
Smart Warehouse Allocation
Our system automatically selects the optimal shipping warehouse based on:
Delivery address
Product inventory status
Delivery time requirements
Shipping cost optimization
Special Notes
Remote Areas
Higher shipping rates apply to Japan's Hokkaido and Okinawa regions
Some remote areas may require additional delivery time
Customs Duties
International shipments may incur customs duties, taxes, or other fees
These charges are the responsibility of the recipient
DDP (Delivered Duty Paid) service available for select regions
Oversized Items
Some large items may have special shipping rates
Exact fees will be displayed at checkout
Tracking Services
Tracking number provided for all shipped orders
Track your order through our website or carrier's website
Email/SMS notifications for important delivery milestones
Shipping Issues
Delayed Delivery: Contact customer service if delivery exceeds estimated time
Lost Package: We will assist in resolution and provide solutions
Address Errors: Contact customer service before shipment to modify address
Restricted Areas
Due to legal regulations or logistics limitations, some areas are currently not available for shipping. Please contact customer service for specific inquiries.
Orders will be shipped within 3-5 business days after the payment is successfully processed if we keep stocks. We will update the tracking number and the shipping information via email after the package is dispatched. Customers can also check the shipping information in the Order Status section of their Dami3c accounts.
※ Please Note:
1) Dami3c creates the shipping label at the beginning of the process in order to start processing your order through customs. We do this to save time in customs, and that's why you will see the shipping status sometimes appear to be stuck in "Shipping label has been created" or "Shipment information received" status for a short time.
Shipping status will update once the package has been processed through customs (about 4-6 business days on average). You will receive your parcel within 2–3 weeks after it has cleared customs (please allow an extra week for shipping during holiday seasons).
Tariff Insurance
If customers are concerned about customs duties, please purchase tariff insurance. We will cover customs duties if your package needs customs clearance.
How it works:
1) Please purchase tariff insurance at checkout.
2) The package is shipped, and customers receive notification of customs duties from customs.
3) Please pay customs duties and keep the payment certificate.
4) Please send the payment certificate to us via email. We will verify it and refund the full amount of customs duties via the original payment method in 1 to 2 business days.
Order Cancellation
※ Please contact us first before canceling the order.
1) Customers can cancel the order and require a refund before the product is shipped or produced.
2) Order cancellation is not available after the product is shipped. If customers insist on canceling the order, they are responsible for all the fees generated from sending the package back to our warehouse.
Delivery Address
A correct and complete address is necessary for delivery. Once your order is ready for shipment or has been shipped, the delivery address can NOT be changed.
If the package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you immediately to change the address. In this case, the customer is responsible for the shipping fee for the re-shipped package.
※ A valid telephone number is necessary for the delivery address.
Shipping Notification
Order(s) will be shipped by Dami3c. Customers will receive an auto-send shipping information email from Dami3c after the order is placed. If customers cannot find the email, please check the spam folder, and add Dami3c to the contact list.
Tracking Websites
DHL has customs clearance advantages in Europe and the Middle East. To track your package, please visit https://www.dhl.com/en/express/tracking.html
UPS has customs clearance advantages in North America. To track your package, please visit http://www.ups.com/
FedEx has customs clearance advantages in America. To track your package, please visit http://www.fedex.com/
USPS To track your package, please visit https://tools.usps.com/go/TrackConfirmAction_input
EMS is a special postal service for all countries, it enjoys the priority of customs clearance in the national postal. To track your package, please visit https://www.ems.com.cn/english/
Singapore Post, Hong Kong Post, Swiss Post, and China Post are economical ways for shipping but take longer time. To track your packages https://www.17track.net/en
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Processing time is usually 1–2 business days (excluding weekends/holidays).
Estimated delivery time: 【5–12 business days】 depending on the destination and local carrier operations.
Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number (if available). You can also check your order status on the Order Tracking page.
Get free shipping on orders of $50 or more
Use this text to answer questions in as much detail as possible for your customers.
If your item arrives damaged, defective, incorrect, or not as described, you can request a return or replacement within 7 days of carrier-confirmed delivery.
Please contact DAMI3C support first and provide your order number and clear photos/video proof. Return or replacement requests submitted after 7 days of delivery may be refused unless required otherwise by applicable law.
Yes. After we confirm the issue, we will offer a replacement, partial refund, or full refund depending on the situation. Refunds are issued to the original payment method (processing time may vary by bank/provider).
Damage caused by misuse, drops, liquid exposure, or unauthorized repair
Normal wear and tear
Missing accessories/original packaging (when required)
Orders
Below are some of are common questions about orders
Choose your product → add to cart → checkout → enter shipping details → complete payment. You’ll receive an order confirmation email after the payment is successful.
If your order has not been shipped, handed over to the carrier, or assigned a tracking number, we can help you update or cancel it. Please contact DAMI3C support as soon as possible with your order number.
Once an order has been shipped, handed over to the carrier, or assigned a tracking number, it can no longer be canceled. If you no longer want the item after shipment, the order must follow our standard return process if eligible.
Contact us immediately with the correct address. If the package has already shipped, we may not be able to change the address, but we’ll try our best to help you contact the carrier.
We accept 【credit & debit cards/PayPal/Apple Pay/Shop Pay】.
Please check your spam/junk folder first. If you still can’t find it, contact DAMI3C support and we’ll resend it. Make sure your email address is correct at checkout.
If tracking shows “Delivered” but you cannot locate the package, please check your mailbox, front door, porch, parcel locker, building reception, family members, roommates, neighbors, or local post office/carrier.
If the carrier confirms delivery to the shipping address provided at checkout, the order is considered delivered.
DAMI3C is not responsible for lost, stolen, or misplaced packages after carrier-confirmed delivery, but we will assist you in contacting the carrier where possible.
Delivery issues must be reported within 48 hours of the carrier-confirmed delivery date.
International shipments may experience delays due to customs, weather, holidays, or local carrier backlogs. If tracking hasn’t updated for 【7–10 days】, contact us and we’ll investigate.
Products
Below are some common questions about our products
Dami3c products are sold as brand-new unless clearly stated otherwise on the product page. Each item is inspected before shipment to ensure it meets our quality standards.
Most products come with a 12-month limited warranty covering manufacturing defects. Warranty service may include troubleshooting, repair support, replacement, partial refund, or another reasonable solution depending on the case.
The warranty does not extend the 7-day return/refund window and does not automatically qualify an order for a full refund.
Please contact Dami3c support and provide:
Order number
A short video showing the issue (recommended)
Photos of the product, accessories, and packaging label
We’ll guide you through troubleshooting and arrange a replacement/refund if confirmed defective.
We aim to display products as accurately as possible. However, slight differences in color/appearance may occur due to lighting, screen settings, or product batch updates.
Yes. Some products include printed manuals; others provide digital instructions. If you need a guide, message us with your product model and we’ll send the setup steps.
Yes (depending on availability). Send us the product model and the part/accessory you need, and we’ll confirm options and pricing.
Support & Trust
Below are some common questions aboutSupport & Trust
Yes. We use secure checkout and trusted payment providers. Your payment information is encrypted and never stored on our servers.
Email us at 【support@dami3c.com】 with your order number. We usually respond within 【24 hours】 on business days.
Contact us anytime. We’ll provide step-by-step troubleshooting first, and if the issue is confirmed, we’ll offer a replacement or refund according to our policy.